Client Satisfaction Survey

1. We would appreciate your thoughts on the following:

What is your favourite part of the refurbishment?

What could we do to improve?

2. When making an appointment for your visit (please select and add comments if appropriate):

Anything you would like to add about how we handled your call/enquiry

Anything to add regarding feeling rushed?

Anything to add regarding vets and appointment times?

3. What would be your preferred appointment time?

Preferred appointment time

Before 9am 9am - 12pm 12pm - 2pm 2pm - 6pm After 6pm

Consent for storing submitted data *

Yes, I give permission to store and process my data

4. How could the reception staff have improved your visit today?

How could the reception staff have improved your visit?

5. Please tell us a bit about your consultation:

Which Vet/Nurse did you see?

Did they listen to your concerns and explain things clearly?

Did you find the consultation room clean and comfortable?

Yes No

Please provide any additional comments on the consultation room

What do you think we can do to improve our service?

Your Details

Name *

Email Address *

Telephone Number